Public Compliance Statement

October 24th, 2017

The SER Family Support Network has formally committed to complying with the Guidelines for Charitable Organisations on Fundraising from the Public.

This is our Donor Charter:
The SER Family Support Network is committed to the guidelines as outlined by the Irish Charities Regulator for fundraising from the public. Below are the commitments of the organisation.

Respect
All fundraising will respect the rights and dignity of donors, beneficiaries and the public.
________________

Fundraising activities will not be unreasonably persistent, intrusive or place undue pressure on people to donate. Should someone not wish to donate, or wish to cease making a donation, that decision will be respected.

_______________

Beneficiaries will not be presented in a disrespectful way in promotional activities and, where possible and appropriate, clients and beneficiaries will have an input into the promotional strategies of the charity.

Honesty and Integrity
Fundraising will occur in an honest and truthful manner
_____________
Fundraisers will act with integrity and not misrepresent the charity, its need for funds or how they will be applied.
________________
Questions about fundraising activities and fundraising costs will be answered honestly and in a timely manner.
_______________

Information about the charity’s charitable purpose and activities will be made freely available.
_________________
Charitable donations and gifts will be used for the purposes for which they were donated.

Transparency and Accountability
The charity will take responsibility for its actions and will be capable of explaining, clarifying and justifying those actions.
_______________
The charity’s trustees and management will explain and account to donors and the public for the charity’s actions.
________________
The charity will operate in an open, frank and honest way and will ensure that transactions, operations, information and communications are easily understood by donors and the public alike.
________________
The charity will clearly identify to donors and the public the cause for which the fundraising is occurring and how donations will and are being used
________
The charity will provide ways whereby those interested can easily contact the charity. The charity will have a procedure in place to address complaints.

This how the SER Family Support Network will handle Feedback & Complaints
Handling Feedback and Complaints
The SER Family Support Network is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve.
The SER Family Support Network welcomes both positive and negative feedback. Therefore we aim to ensure that:
• it is as easy as possible to make a complaint;
• we treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
• we treat it seriously whether it is made by telephone, letter, fax, email or in person;
• we deal with it quickly and politely;
• we respond accordingly – for example, with an explanation, or an apology where we have got things wrong, and information on any action taken etc;
• we learn from complaints, use them to improve, and monitor them at our Board.
What to do if you have feedback
If you do have a complaint about any aspect of our work, you can contact Breda Fell, coordinator of The SER Family Support Network in writing or by telephone.
In the first instance, your complaint will be dealt with by our coordinator . Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.

Write to:
The Coordinator
SER Family Support Network
Edmund Rice Y & C Centre
Manor Street
Waterford

Tel: 051 312010/ 086 6045805
Email: info@serfsn.org
We are open 5 days a week from 9.00 am to 5.30 pm, and closed between 1.00 pm and 2.00pm each day.
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.
What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to The SER Family Support Network Chairperson. The Chairperson will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.
If you have feedback or a complaint – Step Two
Charities Regulator
Ideally in the first instance you should address your complaint to the organisation as outlined above. You may however at any stage make your complaint to the Charities Regulator who oversee charities compliance with the Guidelines for Charitable Organisations on Fundraising from the Public.

If you wish to contact them regarding a concern, you must complete the online concerns form.

Overdose Awareness Day 31st August 2017

August 30th, 2017

20170822_183024 (3)

The South East Family Support Network is marking International Overdose Awareness Day on August 31 and invites you to join us.

Overdose Awareness Day has been a key remembrance event for those who have died from fatal drug overdoses since 2001. On August 31 thousands of people worldwide will stand alongside the friends and families of fatal overdose victims to reflect on those who have been lost. The event is organised on the understanding that no-one need feel shame or disgrace over a drug overdose.

Overdose Awareness Day offers all who have been affected by overdose a chance to publicly mourn and help the wider community understand that fatal overdose profoundly affects mainstream society. The day aims to raise awareness of overdose and reduce the stigma of drug-related deaths whilst allowing us to acknowledge the grief felt by families and friends. The day is about remembering those who have lost loved ones or suffered permanent injury as a result of drug overdose. It aims to spread the message that the tragedy of overdose death and injury is preventable; the theme for 2017 is Time to Remember, Time to Act.

The day also serves as a warning that not only illicit drugs can be dangerous and no-one is immune to overdose. With the number of fatalities from prescription drugs growing August 31 is also a chance to see that medicines are not always our friends. Painkillers and other pharmacy drugs play an important medical role but their careless use can have tragic long-term consequences.

In 2014 nationally, there were 697 deaths (poisoning and non poisoning combined), similar to the number reported in 2013 (n=698): · Median age for all deaths in 2014 was 39 years and 75% (n=523) of all deaths were male. In the south there were 61 drug related deaths in 2014 (source HRB, Drug Related Deaths Index)

In 2014, the World Health Organisation recommended that countries expand naloxone access (opioid antidote) to people likely to witness an overdose in their community, such as friends, family members, partners of people who use drugs, and social workers.  In most countries, naloxone is accessible only through hospitals and ambulance crews.   In 2015 the HSE followed that WHO recommendation with the development of a demonstration project to introduce Naloxone into local communities.

The South East Family Support Network is promoting awareness of naloxone and are providing training for family members in administering the opioid antidote as a way of

saving lives. 

Support for families & communities 

South East Family Support Network 051 312010/086 6045805

 

You can help raise awareness in your community by displaying the posters available

END

 

 

Promoting Recovery In Ireland Conference – Reminder to Book

October 26th, 2016

Dear friends & colleagues,

The SER Family Support Network are delighted to announce we have confirmed a range of speakers to present at the forthcoming
Conference Promoting Recovery In Ireland. We would very much welcome your attendance and participation.

Download Booking Form

Breda Fell
SER Family Support Network
051 312010/086 6045805

Nat. Drug Strategy Public Consultation

September 19th, 2016

These are the points the South East Regional Family Support Network want  included in the next National Drug Strategy.

  • Implementation of a Recovery model that recognises that as well as abstinence from problematic substance use, it should be taken to include meaningful participation in society, employment, housing status and relations with family and friends.
  • Design and commission recovery orientated services that provide meaningful outcomes for problematic substance users their families and wider society
  • Ensure services users & families are involved in planning and commissioning of services
  • Ensure there are wrap around services to support the recovery process
  • Ensure that families are treated as service users in their own right and are offered a needs assessment and support plan.
  • Implement supports for children affected by parental problem substance use.
  • Introduce decriminalisation of possession of drugs for personal use support by access to recovery services
  • Equal access to recovery services for people living in rural areas.
  • Resource and support a public awareness campaign on the issue of intimidation and the promotion of the Drug Related Intimidation Reporting Programme, alongside an evaluation of this programme to ensure barriers and gaps in family members reporting intimidation are addressed.
  • Ensure that the voices of family members are heard and that they are involved in all decision making structures.
  • Support kinship carers by resourcing support and information specifically for this group
  • Develop and resource respite grants for family members affected by a relative’s substance misuse.
  • Ensure that family members have access to Naloxone and receive training on how to administer it.

 

Promoting Recovery In Ireland Conference

September 19th, 2016

A conference exploring how addiction services can be more recovery focused

About the CONFERENCE

11 November 2016
at Brandon House Hotel,
New Ross, County Wexford
Key Speakers
Prof Agnes Higgins
Dr Sharon Lambert
Gerry McAleendan
Alistair Sinclair
Workshops
Derek O’Donnell:Lessons from starting a national men’s recovery group
Prof Sharon Lambert: What services can learn from ACE’s and how trauma informed environments support recovery
Amanda Quigley:  Empowering those with the lived experience in development of programmes
Micheal Ryan: Health& Wellbeing – maintaining health & well-being in recovery

About the CONFERENCE

This conference will bring together a range of speakers, practitioners and those with the lived experience to contribute to and inform the debate around recovery and recovery focused services. If we want to advance recovery culture and recovery orientated services to achieve meaningful outcomes for those in recovery what is required?

The participants will engage in brief structured round table discussions throughout the day. From these discussions a conference report will be developed, this will inform HSE south service planning, and will also be presented to the Drugs Policy Unit. The report will be available for all attendees.

The Schedule
Registration
Come register in the main conference room
9.30 – 10.00
Opening Words
Welcome
10.00 – 10.15
Panel 1
Recovery what it is and whats involved
Increasing Recovery Capital
Gerry McAleenan is Project leader with Soilse & Co-author of Addiction Recovery – A Contagious Paradigm. HSE

Gerry will discuss recovery, the national recovery journey so far and how to increase recovery capital
(20 mins)

The Family in Recovery
Prof Agnes Higgins works in TCD. Dept. of Nursing and Midwifery. Trinity College Dublin
Do families have a role in recovery? If yes, why are families not more involved?
Do families have a contribution to make to the person with self experience recovery? If yes how can we harness their potential?
Do families have own recovery journey? If yes how can they be supported in this journey
(20 mins)

10.15 – 11.00
Round Table Discussion
Explore supports necessary in supporting a relative’s recovery and families own recovery
11.00 – 11.20
BREAK:11.20 – 11.35
Panel 2
Recovery in Practive
Health and Wellbeing in Recovery
Michael Ryan is Director of Advancing Recovery Ireland
(20 mins)
11.35 – 11.55
How recovery colleges can support client journeys
Amanda Quigley: South East Recovery College
(20 min)
11.55 – 12.15
An interview with service users and family members
Recovery as a lived experience, interview hosted by Jim O’Dwyer, SERDTF, who has undertaken significant service user consultation in the SE
(35 min)
12.15 – 1.00
LUNCH: 1.00 – 1.50
Workshops
Derek O’Donnell
Lessons from starting a national men’s recovery group

Prof Sharon Lambert
What services can learn from ACE’s and how trauma informed environments support recovery

Amanda Quigley, Recovery College
Empowering those with the lived experience in development of programmes

Micheal Ryan. Health & Wellbeing
Maintaining health & well-being in recovery

1.50 – 2.50
How services can
Challenging dual diagnosis: how trauma informed care can support recovery.
Dr Sharon Lambert, ‘Clinical Psychologist, UCC.

Sharon will explain recent research on ACES, which explores the strong relationship between childhood trauma and later addiction issues, and the need to create trauma informed environments in order to support the recovery of individuals.
(20 Mins)

What is required to build a recovery movement: lessons from the U.K.
Alistair Sinclair, Chair of the U.K. Recovery Foundation.
(20 mins)

2.50 – 3.30
BREAK: 3.30 – 3.40
Round table
Key Questions:
Each table will have a brief structured discussion to explore whether current services meet the standards as highlighted by speakers & participants, What can be changed?
Time to prepare questions and comments for the panel.
3.40 – 4.00
Panel discussion
Panel Discussion to Explore:
How can Ireland create more Recovery orientated services – small changes or a complete re-think?
Panel: Dr Sharon Lambert, UCC; Dr Agnes, TCD; Alistair Sinclair, Recovery Foundation U.K: Gerry McAleedon, HSE
4.00 – 4.25
Close
4.30

International Overdose Awareness Day is Wednesday August 31st

August 30th, 2016

International Overdose Awareness Day is Wednesday August 31st.
The International Overdose Awareness Day committee is made up of representatives drawn from key organisations whose work is related to dealing with drug harms in a variety of fashions. Its members represent community health and drug and alcohol treatment bodies, drug user groups, research institutes, government and emergency services.
International Overdose Awareness Day hopes to diminish the shame and guilt associated with drug use. That includes all drugs, licit and illicit (and alcohol, too).
Taking its themes as prevention and remembrance, its goals are:
• To provide an opportunity for people to publicly mourn for loved ones, some for the first time, without feeling guilt or shame.
• To include the greatest number of people in Overdose Awareness Day events, and encourage non-denominational involvement.
• To give community members information about the issue of fatal and non fatal overdose.
• To send a strong message to current and former drug users that they are valued.
• To stimulate discussion about overdose prevention and drug policy.
• To provide basic information on the range of support services that exists in the local community.
• To prevent and reduce drug-related harm by supporting evidence-based policy and practice.
• To remind all of the risks of overdose.
For more information visit: www.drugs.ie

Happy Christmas

December 18th, 2015

Best wishes to all for a Happy Christmas and a Peaceful New Year

Annual Workshops & Conference for 2015

August 12th, 2015

The annual workshops & conference will be held on Saturday & Sunday, 13 & 14 of November in the Brandon House Hotel, New Ross, Co. Wexford. We invite and encourage all family members affected by a relatives problem drug use to take time out and attend. This year we have a range of workshops, self-care programmes and information on services. It is also an opportunity to network with other family members in similar situations and enjoy some quality respite.
For further information or booking details please contact Breda @ 086 6045805

Bereavement Support Group

April 7th, 2015

SER Family Support Network
Introducing a new regional Bereavement Support Group
This programme is for anyone bereaved through substance use or related issues, it is for parents, grandparents, siblings, adult children or partners. We hope that the support being provided will help those through this painful time. We understand each family’s story is unique and that they may face specific difficulties due to circumstances of the bereavement. Bereavement is a journey that families go through as they adjust to the painful loss of someone they love. It can help to know that they are not alone, there is support available and there is hope for the future.
The group meets monthly on Tuesday evening 5-7pm just outside New Ross Co. Wexford. This support process will be guided by a professional bereavement counselor. There is no cost involved for those attending
Please support anyone you know you have been bereaved in this way by giving them this information.
If you wish to attend or need further information please contact, Breda at 051 312010 or 086 6045805 or Ann @087 9351754

Annual General Meeting

April 2nd, 2015

Annual General Meeting Saturday 25th of April 2014 @ 11.30pm,
Members of Peer Family Support Groups you are invited to this year’s SER Family Support Network’s Annual General. The AGM is an opportunity for family members, voluntary facilitators, management committee and others to come together and discuss issues, receive information and network with other groups. Please join us, for further details contact Breda at 086 6045804